madhucollections

Return & Refund Policy

Your satisfaction is important to us. We strive to deliver quality products, but in case there’s a problem, here’s our return and refund policy:

  • Eligibility: We accept returns only if the product delivered is damaged, defective, or incorrect.
  • Time Frame: All return or refund requests must be raised within 0–7 days of receiving the product. Requests made after this window will not be accepted.
  • Return Process:
    1. WhatsApp us at +91 7993536746 with your order ID and a clear unboxing video or photos showing the issue.
    2. Once approved, return the product in its original packaging.
    3. Upon receiving and inspecting the returned item, we will initiate a refund or replacement.
  • Refund Method: Refunds will be processed back to your original payment method within 5–7 working days.
  • Non-Returnable Items: Products damaged due to misuse, wear & tear, or without proper proof (unboxing video) are not eligible for return.

We’re here to help—feel free to reach out to us at +91 7993536746 for assistance.

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